Secure payment
A secure payment system at the signing of the offer, then at the end of the mission.
How does it work?
1. Offer signing
When the company signs the offer, the corresponding amount is pre-authorized on their card. When the provider signs in turn, this amount is immediately charged: the deposit (incl. tax) is paid directly to the provider (if the mission exceeds €800 excl. tax). Gotcha's 13% commission is then deducted provider-side from confirmed mission amounts.
2. Mission in progress
The provider carries out the mission. No additional payment is required during this phase. The provider's identity is verified in advance via Stripe Connect, ensuring the security of the final transfer.
3. End of mission
The provider submits an end-of-mission report with the actual hours worked, and the corresponding invoice is automatically generated and sent to the company. The company pays the remaining balance due (total incl. tax - deposit already paid) directly via Stripe Connect, without any action required from the provider.
4. Payment
A 72-hour window opens for either party to report an issue. If no dispute is raised, the payment is automatically captured: the balance is transferred to the provider's bank account within 24 hours.
Security and guarantees
For providers
- Deposit paid as soon as the offer is signed
- Secure payment
- Direct transfer to your bank account
- Transparent 13% commission on confirmed missions
For companies
- 72-hour window to report an issue at end of mission
- Automated payment with invoicing included
- No platform commission added to your invoice
Important points
Dispute management
In case of disagreement about hours worked or service quality, both parties have 72 hours to report an issue. They will then be referred to an accredited business mediator to resolve the dispute.
Overtime
Overtime is declared in the end-of-mission report. The 13% commission is deducted provider-side from the pre-tax overtime amount, with no additional platform commission charged to the company.
Secure payments by
Stripe Connect ensures the security of all transactions and identity verification for confident payments.