Secure and guaranteed payment

An automated two-phase payment system — at contract signing, then at end of mission — with no risk of non-payment ¹.

How does it work?

1. Contract signing

When the company signs the contract, the corresponding amount is pre-authorized on their card. When the provider signs in turn, this amount is immediately charged: the deposit (incl. tax) is paid directly to the provider (if the mission exceeds €800 excl. tax), and Gotcha's base commission (12.5% of the estimated pre-tax amount) is collected separately from the company.

2. Mission in progress

The provider carries out the mission. No additional payment is required during this phase. The provider's identity is verified in advance via Stripe Connect, ensuring the security of the final transfer.

3. End of mission — hours report

The company submits a report with the actual hours worked, including any overtime. The system automatically pre-authorizes the remaining balance (incl. tax) owed to the provider. If overtime was performed, an additional 12.5% commission on the pre-tax overtime amount is also pre-authorized.

4. Auto-validation and payment (72h)

A 72-hour window opens for either party to report an issue. If no dispute is raised, the payment is automatically captured: the balance is transferred to the provider's bank account within 24 hours, and invoices are automatically generated and sent to both parties.

Accelerated payment: If both parties validate the mission and rate each other before the deadline, the payment is triggered immediately.

Security and guarantees

For providers

Deposit paid as soon as the contract is signed
Guaranteed payment with no risk of non-payment
Direct transfer to your bank account
No commission deducted from your compensation

For companies

Pre-authorization: no charge without your consent
72-hour window to report an issue at end of mission
Automated payment with invoicing included
Full transparency on fees (12.5% excl. tax)

Important points

Payment timeline

The final balance is automatically captured after 72 hours with no dispute. This delay can be reduced if both parties validate the mission and rate each other before the deadline.

Dispute management

In case of disagreement about hours worked or service quality, both parties have 72 hours to report an issue. They will then be referred to an accredited business mediator to resolve the dispute.

Overtime

Overtime is declared in the end-of-mission report. An additional 12.5% commission is charged on the pre-tax overtime amount, billed to the company at the time of the second payment.

Secure payments by

Stripe Connect ensures the security of all transactions and identity verification for confident payments.

¹ Applicable when no issue is reported within 72 hours of the end-of-mission report submission. In case of dispute, both parties are referred to an accredited business mediator to resolve the matter.